DEAR VALUED CUSTOMER,
As you many know, COVID-19 has affected the globe. It's changed the way we work, study and how we shop. Though we are still open for business, government regulations has affected how we produce and process your orders.
Due to this, we cannot accept returns or exchanges at this time. We assure you that we are diligently confirming your orders are correct and up to standards. Additionally, please expect shipping delays, as we cannot fully guarantee exact delivery dates at this time.
Our support team is here to help with any questions or concerns. While this time has been difficult for all of us, you are resilient and we thank you for your continued support and patience. We wish you health, love and success in this season.
For additional questions or concerns please reach out to us at firstname.lastname@example.org